small office | home office | for 1 – 5 seats

gold membership

Gold membership provides your small office | home office (SOHO) business with a fully fledged IT support solution at an agreed fixed cost. Our gold membership is suited to SOHO businesses with a high degree of value placed on business continuity.

Gold membership provides:

• one hour emergency response time
• four hour standard response time
• unlimited phone, email and remote access during office hours*
• user account administration
• 24/7 monitoring on a 20 minute cycle**
• daily safety and health checks for | server | workstations
• proactive maintenance | server | workstations
• real time server and network monitoring**
• loan equipment (where available)
• environmental hardware disposal and data cleansing
• discounted access to bolt on services

blue membership  |  red membership  |  pay as you go

* fair usage policy applies
** subject to monitored device supporting standard monitoring protocols