education| charities | not for profit organisations

gold membership

Gold membership provides your not for profit organisation with a fully fledged IT support solution at an agreed fixed cost.

Gold membership provides:

• one hour emergency response time
• four hour standard response time
• unlimited phone, email and remote access during office hours*
• user account administration
• 24/7 monitoring on a 20 minute cycle**
• daily safety and health checks for | server | workstations
• proactive maintenance | server | workstations
• real time server and network monitoring**
• loan equipment (where available)
• environmental hardware disposal and data cleansing
• discounted access to bolt on services

blue membership  |  red membership  |  pay as you go

* fair usage policy applies
** subject to monitored device supporting standard monitoring protocols