education| charities | not for profit organisations
gold membership
Gold membership provides your not for profit organisation with a fully fledged IT support solution at an agreed fixed cost.
Gold membership provides:
- one hour emergency response time
- four hour standard response time
- unlimited phone, email and remote access during office hours*
- user account administration
- 24/7 monitoring on a 20 minute cycle**
- daily safety and health checks for | server | workstations
- proactive maintenance | server | workstations
- real time server and network monitoring**
- loan equipment (where available)
- environmental hardware disposal and data cleansing
- discounted access to bolt on services
blue membership | red membership | pay as you go
* fair usage policy applies
** subject to monitored device supporting standard monitoring protocols